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Eon 300 Chemistry System
Chemistry

Support:

Elite Laboratory SolutionsSupported by Elite Laboratory Solutions

Elite Laboratory Solutions is comprised of ELITechGroup employees.

  • Dedicated team of highly trained customer care representatives and laboratory care specialists maximizes uptime through extensive training and years of laboratory experience
  • Remote diagnostics allows customer care representatives to remotely access the Eon 300 for advanced troubleshooting
  • Field service engineers are located throughout the country for quick mobilization, should the need arise

Training

Training on the Eon 300 is included with the purchase of an analyzer. The three and a half day off-site Eon 300 training course is geared toward making the lab technician an expert in running chemistries on a state of the art instrument.  In this closed learning environment, lab techs are dedicated solely toward learning how to use the Eon 300, enabling them to start running chemistries immediately after install, resulting in quicker profits for the practice.

There is no cost for the training session.  Hotel, airfare, transportation, breakfasts, lunches and even in room snacks are provided.  Training is located in the beautiful state of Rhode Island which features great shopping, dining and many other activities.  Located only 45 minutes from Boston or Newport, there are many fun extracurricular activities, from night skiing in the winter months to boating in the summer months.

Warranty

A one year warranty is included with every Eon 300 sold.

Phone Technical Support
Have a question about a reagent? Experiencing a technical issue? No problem. With ELITechGroup’ highly trained customer care professionals, answers and solutions are just a phone call away. In fact, over 90% of customers that call ELITechGroup for help have their issue solved right over the phone.

Field Service
In the rare instances we cannot fix your problem over the phone, customer care will dispatch a field service engineer who will arrive at your laboratory within 24 business hours. Parts that are needed to get your Eon 300 up and running are provided as part of the warranty, at no cost you.

Preventative Maintenance
Eon 300 maintenance for the first year is provided at no cost to you. A Vital Diagnostics field service engineer will come to your laboratory at 12 months to perform preventative maintenance on your Eon 300. This service includes the preventive maintenance kit required.

Enjoy the peace of mind that comes with the support provided by ELITechGroup through the Eon 300.