Our Customer Service Representatives are available to assist you from 8:30 a.m. - 6:30 p.m. EST, Monday through Friday. If there are questions regarding the status of an order or product availability, please contact us using any of the methods below.

Distributor Ordering Policy

Distributor orders should reference a valid purchase order number and be placed with a minimum value of $500.00 excluding applicable shipping/handling charges and taxes. Orders below the minimum will be assessed a $50.00 service charge and will be clearly marked on the invoice as "Minimum Order Service Charge", charge number 88998.

Distributors are required to maintain proper inventory levels of Vital Diagnostics products. Drop shipment orders are subject to a $50.00 service charge and will be clearly marked on the invoice as "Drop Ship Charge", charge number 88999. In addition, drop shipment orders that do not meet the $500.00 minimum value requirement referenced above, will also be accessed a $50.00 "Minimum Order Service Charge".

A handling/packaging fee of $4.75 will be added to each purchase order.

Shipping

Orders are shipped freight collect by a carrier of the customer’s choice.   Proof of delivery requests must be made within 60 days of invoice date to ensure accurate response from the carrier.

All shipment shortages and/or damages should be reported to Vital Diagnostics within 24 hours of receipt of order. It is imperative that any shortages and/or damages be documented in writing with the carrier upon delivery. Vital Diagnostics cannot be responsible for credit or replacement of product due to shortage and/or damage if proper documentation of shortage and/or damage is not made with the carrier.

Return Policies

A request for return must be made within ten (10) days of receipt of product. Perishable goods are not returnable. All returned goods are subject to a 20% restocking fee. The customer pays the shipping cost to return the product. If the return is due to a shipping error or order entry error by Vital Diagnostics, the product will be shipped back at Vital Diagnostics's expense with no restocking fee. Credits will be issued against future purchases.

Please provide the following information when requesting a return.
Product number, quantity and lot number
Original Purchase order number or invoice number
Reason for return

Any product returned without prior authorization will be refused and returned to the customer, freight collect.

Payment Terms

Terms are NET 30 days. Prices and terms for each shipment shall be prices and terms in effect on the date of receipt of a valid purchase order. Payments should be remitted to Vital Diagnostics and addressed as follows:

Vital Diagnostics, Inc.
2883 Paysphere Circle
Chicago, IL 60674

Invoices outstanding past the due date may be assessed a monthly service charge of 1.5% on the outstanding balance until payment is received in full. Prices are Ex Works Lincoln, RI or Brea, CA and are subject to change without notice unless other arrangements have been made.